Complaints about licensees or those who may be practicing Respiratory Care without a license shall be filed with the Board Office. These complaints should identify facts or circumstances that relate to a violation of the Respiratory Care Practice Act, or of another North Carolina statute or of the Board's rules.

The complaint should be submitted in writing, and be delivered to the Board Office by mail, private carrier, or in person. Persons submitting complaints by fax, e-mail, telephone, or voice mail will be asked to submit an original signed written complaint as well. The complaint may be submitted by letter or by using of the Complaint Form.

• The name, mailing address and phone number of the person filing the complaint;

• The name of the licensee or person involved, and the name and location of each organization where the licensee or any other person that is the subject of the Complaint practices; and

• A detailed description of the alleged behavior or incident that is the subject of the Complaint, including identification of date, time, and location, of each alleged behavior or incident, as well as the identity of other individuals with information about the alleged behavior or incident, and the identity and location of any pertinent documents, if known.

Anonymous complaints will be accepted. However, a complainant's unwillingness to provide identity may have an impact on the Board's analysis of the Complaint.

While under investigation by the Board, a complaint is a confidential matter. However, the Board cannot guarantee complainants that their identity will remain confidential if disclosed to the Board. If the Board schedules a formal hearing on a complaint, that hearing and any decision of the Board becomes part of the permanent file of the licensee involved, and is public record.