Complaints about licensees or those who may be
practicing Respiratory Care without a license shall be filed with the Board
Office. These complaints should identify facts or circumstances that relate to
a violation of the Respiratory Care Practice Act, or of another North Carolina
statute or of the Board's rules.
Procedure for filing a complaint:
The complaint should be submitted in writing, and be
delivered to the Board Office by mail, private carrier, or in person. Persons
submitting complaints by fax, e-mail, telephone, or voice mail will be asked to
submit an original signed written complaint as well. The complaint may be
submitted by letter or by using of the
Complaint Form.
Complaints should document:
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The name, mailing address and phone number of the person filing
the complaint;
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The name of the licensee or person involved, and the
name and location of each organization where the licensee or any other person
that is the subject of the Complaint practices; and
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A detailed description of the alleged behavior or
incident that is the subject of the Complaint, including identification of
date, time, and location, of each alleged behavior or incident, as well as the
identity of other individuals with information about the alleged behavior or
incident, and the identity and location of any pertinent documents, if known.
Anonymous complaints will be accepted. However, a
complainant's unwillingness to provide identity may have an impact on the
Board's analysis of the Complaint.
Access to information about a Complaint by members of
the Public:
While under investigation by the Board, a complaint
is a confidential matter. However, the Board cannot guarantee complainants that
their identity will remain confidential if disclosed to the Board. If the Board
schedules a formal hearing on a complaint, that hearing and any decision of the
Board becomes part of the permanent file of the licensee involved, and is
public record.